FAQ

At Partycity.co.za we try to make your online shopping experience for your party goodies as fun and easy as possible. Please email us at websales@partycity.co.za if your answer is not on our forum and a member of our sales team will get back to you as soon as possible or you can contact us by completing the enquiry submission form to make any suggestions or for specific product sourcing requirements.

FAQ:

Q: How do I change my password?
A: Once you have logged in you have the “my account” link. On this page you will be able to update your personal information, including your password.

Q: What is the Product Search function & how do I use it?
A: The Product Search function returns all products which match a certain named description, no matter what category they are in.  The Product Search function is also enabled for searches on product specific STOCK CODE.

Q: How do I enquire about a product or stock availability?
A: Once a specific product has been identified in a category, click on the product and in the product profile it will show stock availability. There is a time delay of 25 min from stock system to website.

Q: How do I place an order?
A: It very easy, browse the website, add the desired items to your shopping cart, confirm on your details, order and pay. You will be sent an email with a summary of your order and confirmation that we have received it, your order will be packed and arranged to be sent via the Post Office. You will receive a email with your order tracking number.

Q: The Delivery and what does is the cost?
A: We try and have all orders delivered within 5-7 working days from receipt of payment; this can vary depending on the range of items you are ordering, the area you are in as well as the size of your parcel. Delivery is a flat rate of R 100.00 per delivery. We use Skynet Couriers to do our deliveries, which will be delivered to the address given on the order. Please note someone will have to be avilabe to receive and sign for the order when delivered, if no one is at the allocated delivery address the order will be delivered the following day.

Q: How do I track my order?
A: Once your order has been dispatched we will email you a tracking number and a link to track your order.

Q: If I place an order will I get all of the items ordered?
A: Once we receive your order we will pack your order, if there is stock unavailable we will send you an email to arrange exchanging the product ordered for another.

Q: I need my party goodies this weekend, can you help?
A: Although the lead time is 5-7 working days, there are situations where we can arrange a shorter lead time, please email us to discuss the options.

Q: Are the balloons supplied inflated or un inflated?

A: All balloons are delivered un inflated; we do not deliver air or helium filled balloons.

Welcome to Party City King Cake

We are an Online Party & Costume Store complimented by 17 retail Party & Costume Stores situated in Cape Town, Centurion & Johannesburg. Our stores stock over 5000 party & dress up items, including Helium, Helium quality latex & foil balloons, Themed tableware including Disney & Marvel, quality Costumes & Fancy Dress, Personalized Banners, Bachelorette & Baby Shower items We pride ourselves on excellent customer service, delivered by professional & knowledgeable staff, whose goal is to help & guide you to arrange a beautiful & memorable celebration.

Contact Us

+2721 511 1689
websales@partycity.co.za

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